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• Afficher le sujet - problème de garantie

problème de garantie

Tests, actualités, rumeurs... au sujet de ce constructeur

problème de garantie

Message non lupar jerlacrise » Mer 1 Avr 2015 13:41

je vous fais pars de ma mauvaise expérience,

j'ai commandé un doogee dg700 chez "trois couleurs" via amazone, le téléphone a été expédié le 7/02/2015 et je l'ai reçu dans la foulé, jusqu'ici tout va bien, le téléphone est beau, il marche bien etc....

sauf qu'il n'a marché que 10 jours !!!!! depuis écran noir et c'est tout !!!!

je contact "trois couleurs" pour leurs faire par du problème, réponse laconique : ceci ne relève pas de la garantie !
ah bon ? et c'est quoi une garantie alors !!!! ils ne veulent même pas prendre la peine de récupérer le téléphone pour voir ce qu'il a !!

je contact amazone, réponse tout aussi laconique: j'ai mis plus de jours entre la réception du produit et ma première réclamation donc ils peuvent rien faire !!!!

résultat j'ai un beau DG 700 qui me sert à rien !!!!


merci qui ? merci amazone, et les constructeur chinois !!
jerlacrise
 
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Re: problème de garantie

Message non lupar TopForPhone » Sam 25 Avr 2015 18:20

Merci pour ce retour, et cela confirme :
- la méfiance que nous devons avoir sur les marques chinoises et le SAV/garantie.
- la méfiance sur les vendeurs eux-mêmes. Bien se renseigner avant d'acheter, et payer en Paypal.
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